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Frequently Asked Questions
For your convenience, we have compiled the following answers to frequently asked questions to keep you informed about Toy Box Time products, services, and policies. If you have a question you do not see listed here, please feel free to contact us. What standards do you use to ensure toy safety? TOP
Your child's safety is of the utmost importance! We are dedicated to only selling high quality, safe toys that meet or exceed US safety standards. For more information, please view our Toy Safety Information. What type of payments do you take? TOP
We accept
Please note that credit card payments are charged immediately through Paypal, a secure processor that ensures we never see your credit card information.
Payments via money orders or checks may delay shipping in order to allow time for payments to clear. If you choose this payment option, send to
Toy Box Time
300 Brattleboro Road
Bernardston, MA 01337 Is there sales tax? TOP
5% sales tax is charged to all Massachusetts state residents. How do I change billing, shipping, or email information? TOP
You may change this information at checkout. Is my information kept secure and private? TOP
Toy Box Time will never sell, trade, or provide your email address or any personal information to outside parties. We guarantee all your information is kept confidential. How do you handle back orders or out-of-stock items? TOP
We now offer backorder on many products. You may place an order for an out of stock item. The scheduled in-stock date will be in the description or you contact us for soonest availability. Thank you for shopping with us, we appreciate your business. What if I need to add or cancel items on an order? TOP
At this time, we do not allow add ons. If you wish to purchase additional items, please place a new order.
Items may be cancelled from the order by contacting us within 12 hours, as we ship normally ship within one business day of receiving your order. While we understand that cancellations are sometimes necessary, letting us know before we ship will enable us to If you notify us of your decision to cancel after the items have shipped, the cancellation will be handled as a return. See our Return Policy for additional information. Do you have a return policy? TOP
Every shipment is checked and photographed to insure accuracy. If, for some reason, your item is defective or was damaged in shipping, please contact us immediately.
All unopened items in new, sellable condition, are accepted as returns within 15 days. Shipping costs are not refundable. For complete return policy details and more information on returning an item, see our full return policy. What are your shipping policies? TOP
Toy Box Time ships USPS, UPS, and Fedex. We charge actual shipping charges with a small handling fee. Most items are shipped within one business day of receiving your order and cleared payment unless otherwise noted in the product description. Is there a minimum order required? TOP
Toy Box Time does require a minimum purchase of $10.00. Do you offer International shipping? TOP
Yes, we now offer international shipping. Buyer is responsible for all custom fees and taxes associated with their purchase. Most items are shipped USPS Global Priority Mail or UPS.  Tell a friend!
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